Privacy Policy

Effective Date: October 2025
Last Updated: November 7, 2025

Gracen360 and AuthorHub360 (“we,” “our,” or “us”) are DBAs of Gracen Group Enterprises LLC, a Texas-based company. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information across all Gracen360 and AuthorHub360 websites, platforms, and subscription plans.

By visiting our websites, joining a waitlist, creating an account, or using any Gracen360 product or service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

Contact details such as your name, email address, phone number, and company name.
Payment and billing information for subscription or setup purchases.
Information submitted through forms, waitlists, or surveys.
Content or files you upload to your Gracen360 and AuthorHub360 account (e.g., contact lists, messages, images, or custom assets).

b. Information Collected Automatically

Browser type, device identifiers, IP address, and location (approximate).
Site usage details including pages viewed, forms submitted, and time spent.
Cookies, pixels, and analytics tools used to enhance performance and user experience.

2. How We Use Your Information

We use your information only for purposes that support the operation, security, and delivery of our services. This includes:

Account Creation & Management
To register, verify, and manage your Gracen360 or AuthorHub360 account, subscription, or waitlist entry.
Service Delivery & Platform Functionality
To provide, maintain, troubleshoot, and improve our products and services.
Onboarding & Service Communications
To send onboarding materials, system notifications, feature updates, training resources, and customer support messages.
Billing & Subscription Management
To process payments securely through Stripe and manage your subscription settings.
Legal & Compliance Requirements
To comply with legal, accounting, regulatory, and contractual obligations.
Service Updates & Optional Communications
To communicate product improvements, service announcements, or educational content (you may opt out of non-essential communications at any time).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

3. Legal Basis for Processing (GDPR Compliance)

We collect and process data only where a lawful basis exists, including:

Consent: when you voluntarily provide information (e.g., joining a waitlist).
Contractual necessity: to provide services you’ve requested or subscribed to.
Legitimate interest: to improve our platform and communicate relevant updates.

4. Features and Plan Differences

Gracen360 and AuthorHub360 offer various subscription plans (including, but not limited to, Author Essentials, Core, Growth, and Pro).
Features, automation capabilities, and data storage specifications may differ by plan.

Regardless of plan type, all Gracen360 and AuthorHub360 users and their data are protected under this Privacy Policy and our company’s data handling standards.

5. Data Storage and Security

Gracen360 and AuthorHub360 operate on the GoHighLevel (GHL) platform, which provides secure CRM, automation, and hosting infrastructure. Your data is encrypted in transit and at rest and stored on secure servers managed by GoHighLevel and its verified infrastructure partners.

We maintain administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, or disclosure.

We do not access or disclose your stored data except when required by law or for providing technical support.

6. Sub-Processors and Third-Party Services

To deliver our services, Gracen360 and AuthorHub360 use trusted sub-processors that comply with industry security and privacy standards. These may include:

GoHighLevel – CRM, hosting, and automation platform
Twilio – SMS delivery services
SendGrid – Email delivery and communication infrastructure
Stripe – Secure payment processing
Google Analytics & Meta Pixel – Analytics and advertising performance tracking

These providers process data solely to support service delivery on our behalf.
Links to third-party sites are provided for convenience only; we are not responsible for their individual privacy practices.

Certain features integrate with outside tools (e.g., Google, Outlook, Stripe, Zoom). Your use of such tools is governed by their respective terms. We do not assume liability for third-party service interruptions.

7. SMS, Mobile, and Communication Consent

By providing your mobile number, you consent to receive:
- Service updates
- Onboarding notifications
- Account alerts
- Requested support messages
We do NOT send mobile marketing messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
This includes:
- Mobile numbers
- SMS opt-ins
- Consent records
- SMS communication data
You may opt out at any time by replying STOP.

8. International Data Transfers

Gracen360, AuthorHub360, and Gracen Group Enterprises LLC are based in the United States. If you access our services from outside the U.S., your data may be transferred to and processed on U.S.-based servers. We ensure that such transfers comply with applicable international data protection laws and that adequate safeguards are in place.

9. Data Retention

We retain personal information only for as long as necessary to provide services, fulfill legal requirements, or resolve disputes.
After account cancellation or inactivity, we may securely delete or anonymize data as permitted by law.

10. Account Registration

To access the Services, you must:

- Provide accurate information

- Maintain the confidentiality of account credentials

- Notify us immediately of unauthorized access

- You are responsible for all actions taken under your account.

11. Client and End-User Responsibility

If you are a Gracen360 and/or AuthorHub360 user who collects or stores personal data (such as readers, subscribers, or clients) within your Gracen360 account, you are considered the data controller for that information.

You are responsible for ensuring your use of our platform complies with applicable privacy laws and for providing your own privacy policy to your contacts.

Gracen360 and AuthorHub360 act as a data processor on your behalf and does not control or use your collected data except as required to operate the system.

12. Cookies and Tracking Technologies

We use cookies and analytics tools to enhance functionality, personalize content, and measure performance.

You may disable cookies in your browser settings, but some site features may not work properly if cookies are disabled.

13. Your Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you.
Request correction, deletion, or restriction of your data.
Withdraw consent for marketing communications.

Requests can be made at any time by contacting [email protected].

13. Children’s Privacy

Our services are not intended for or directed toward children under 18. We do not knowingly collect personal information from minors.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or services. The updated version will be indicated by a new “Effective Date” at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy or your data rights, please contact:

Gracen 360 and AuthorHub360, DBA Gracen Group Enterprises LLC

Attn: Privacy Department
Email: [email protected]
Website: www.gracen360.com

Gracen360 and AuthorHub360

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